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Service Monitoring

Service Monitoring in ATOM provides effective service provisioning and lets network operators manage service-level agreements (SLAs) and periodic health checks for services.  Network operators need to monitor the health, operating efficiency, traffic-handling capacity, and performance metrics of the managed devices and configured services throughout the life of the service. Real-time information from the devices and the services helps operators identify, analyze and remediate performance issues.

After a service has been provisioned in Anuta ATOM using any out-of-box services such as L2VPN, L3VPN, ELINE, etc., or a custom service, the service providers and enterprises must be able to monitor the service to guarantee that it meets the agreed-upon SLAs. Monitoring involves checking end-to-end path connectivity and performance of the control plane and data plane. Control plane validation verifies that the MPLS edge routers have established logical connections. Data plane validation involves running MPLS ping/traceroute to ensure that the data plane is functional. 

ATOM also has TMF API support to enhance the service monitoring capabilities. It can integrate with CSP’s service ordering platform and send service-related events using TMF APIs to CSP’s ordering platform. 

Solution Brief

Ensure 80% reduction in MTTR by deploying an integrated monitoring and automation solution

How does Service Monitoring work?

The diagram below demonstrates how ATOM monitors ELINE, ELAN, and L3VPN services in a multi-vendor network.

Using NETCONF data, ATOM monitors service-related alerts, traffic flow on UNIs, delay measurement, loss measurement, etc.

Integration of ATOM with 3rd party tools such as ServiceNow ensures that service-related alerts like BGP neighbor flap can be passed to ServiceNow for operator approval to shut down the BGP neighbor. 

Benefits of ATOM's Service Monitoring

Service Validation and Troubleshooting

ATOM Functional Audit feature verifies the service status toward the core and access sides. On the core side, it performs control plane and data plane validation across all sites in the service. On the access side, ATOM checks the interface status of all endpoints.

ATOM TMF API gateway also allows validating and troubleshooting services using TMF 645 (Service Qualification) and TMF 653 (Service Test Management) APIs. 

OAM and SLA Monitoring

ATOM enables users to set up CFM flows between service endpoints to monitor the end-to-end service using Y.1731 frames. Users can gather performance data on-demand or create SLA iterators and assign them to a service to periodically measure the data. 



Fault and Performance Management

ATOM provides an early warning about network problems and allows service providers to meet SLAs.

ATOM can share the fault and performance management data with the northbound OSS/BSS using the TMF 642 (Alarm Management) API.

Traffic Flows on UNIs

ATOM provides interface traffic for all endpoints that are part of the VPN service.

TMF Event listener (generally part of CSPs customer service portal) can use ATOM to collect traffic flow information using TMF 656 (Service Problem Management) API. 

Additional features of ATOM's Service Monitoring

Configuration Audit

ATOM validates at the configuration level to determine if the intended configurations are present on all targeted devices.

ATOM TMF gateway can also perform the service qualification using TMF 640 (Service Activation) and TMF 645 (Service Qualification) APIs.

Auto-Ticketing

Bring more control to the remediation of issues by ATOM. With an open & API-driven platform, ATOM integrates with ITSM and OSS/BSS tools to trigger incident tickets or send notifications automatically.

ATOM can integrate with OSS/BSS using TMF 641 (Service Order Management) and send the alert details using TMF 642 (Alarm Management) API to open the trouble tickets. 

Brownfield Service Recovery

ATOM has the service discovery feature to discover brownfield services with resources and manage them.

LSP Monitoring

ATOM also provides the information of transport LSP for each service and monitors the traffic of transport LSP.

TMF Event Listener can collect LSP stats from ATOM using the TMF 656 (Service Problem Management) API.

Tata Communications case study

Read more to know how Anuta ATOM enhanced TCL’s IZO SDWAN deployment using Monitoring and Closed Loop Automation

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Leading Financial Enterprise

Read more to know how Anuta ATOM offered in-depth analytics to a leading financial enterprise

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FAQs

FAQ on Service Monitoring 

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Advanced Network Service Monitoring with Anuta ATOM

Latest blog post

Advanced Service Monitoring with Anuta ATOM

Service Monitoring in ATOM collects a wealth of metrics and delivers intuitive reports to monitor the service health, efficiency, capacity, and performance.
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Contact Us

Anuta Networks International LLC
1525 McCarthy Blvd #1020,
Milpitas, CA 95035 USA 

Phone: +1 408.458.7955
Email: info@anutanetworks.com

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Anuta Networks Private Limited No.134/1 & 134/2, 1st Floor, Brigade Tech Park – Block B, Pattandur Agrahara Village, K R Puram Hobli, Whitefield Road, Whitefield Bangalore  KARNATAKA – 560066 INDIA

Phone: +91 7338133108